RETURNS REFUNDS AND EXCHANGES
Yes, of course ! However, if you cancel your order after 24 hours of confirmation,you will not receive a full refund since all our dresses are made to order. For more information, please refer to the details provided in the link below：Return Policy
We would hate to make a returns policy long and confusing, so KF Bridal promises that if dresses you receive are made wrongly, defective or not the same as advertised, you can send them back for full refunds or exchanges, within 14 days upon receiving them.
Please visit our Return & Exchange Policy page “Return Policy” for the most up-to-date
It's super easy ! Just throw an email at email@example.com, our customer service team will help you with the rest of things.
Please note: We cannot accept returns on personalized items such as custom size dresses.
Your refund should appear on your account within 3-10 business days after it is issued, depending on your financial institution.
Please reach us firstname.lastname@example.org photos of damaged package, our customer service team will help you to solve the problem ASAP!
Once your order has shipped from our warehouse, we are unable to update your delivery address.
We regret to inform you that we cannot alter the destination of your order once it has been shipped. However, you may contact the local office of carriers to inquire if they can assist you in this matter.
A shipping confirmation email with tracking number will be sent to you as soon as your order is shipped. Sometimes, it takes
up to 48 hours for tracking numbers to become active.
Yes, we are based in U.S., but we ship worldwide!
ABOUT THE DRESS
Pictures often distort colors. We recommend you get color swatches if you want to be sure.
It is recommended that all dresses for the same bridal party are purchased together to avoid any color variations. If you are purchasing dresses separately, please ensure that you email us the order number immediately after placing the order. We will begin tailoring your dresses after the last order is confirmed. Please also try to complete all orders within one week and remember
to notify us when all orders are placed.
Not at all ! We have a very clear and easy-to-followHow to Measure Guide, so you can just find a friend or family to help! Please do follow our Measuring Guide even you seek help from a professional seamstress.
Sorry, we do NOT provide any alteration services currently.
In such cases, we would recommend you go for custom size dresses. However, it is important to compare your measurements with our size chart carefully before making a decision.
We accept Credit card/debit card and PayPal.
Simply log into your account with us and find your order in your "Order History. If you order status says "Order Confirmed" or "Processing", then it means we have confirmed your payment. If your order status says "Pending", then your payment didn't go through. You can mouse over the question mark near "Pending" for instructions on how to complete the payment again.
Log into your account with us, find your order in your "Order History", click the order id, you can then find the ETA of your order on the top "Order Details".