We would hate to make a returns policy long and confusing, so KF Bridal promises that if the dresses you receive are made wrongly, defective or not the same as advertised, you can send them back for full refunds or exchanges, within 14 days upon receiving them.
Please note that we may not be able to process the return and a full refund if you contact us after 14 days.
For Standard Size Dresses: Even if you simply don’t like the dress(es), you can return and get 70% refund of the standard sized dresses.
For Custom Size Dresses: Unless our tailors make the dress wrongly, custom size dresses are final sale. We cannot offer returns or exchanges for custom size dresses. Should you think the custom sizing is not the same as the measurements you have submitted in your order, please contact our customer service team at email@example.com to inquire. Our team will help you out.
Please make sure to follow our How to Measure Guide carefully.
Please note that all returns must be submitted within 14 days of receiving your order.
To return the dresses, all you need to do is email firstname.lastname@example.org for a return address in your country. We have offices in US AU, UK and CA. For customers from other countries, dresses need to be returned to our UK address. Please make sure the returned dresses are in their original condition - unworn, unwashed, unaltered, undamaged, clean, free of lint and hair and with tags intact and attached. Please also provide us a reason for the return (we want to improve!) and also your order number in your email. Our service team will get back to you within 24 hours.
Since all our dresses are purely hand tailored for you, please carefully follow our size chart/measuring guide before deciding your sizes/measurements. We also suggest that you order our color swatches to view the colors in person, thanks!
Please thoroughly check the dress(es) upon receiving for any quality problems such as pull/snag/marks, and if you find any, please do contact email@example.com within 3 days upon receiving the dresses!
We understand that ordering a dress for your special occasion is an important undertaking, and our cancellation policy was created with this in mind. However, it is important to note that our clothing and some accessories are made-to-order. Whether you ordered a standard size or custom measurements, the materials cannot be reused once the creation process has begun. The good news is that after placing your order, there is still time to change your mind. Please refer to our cancellation policy below for details.